iOS 18

Dear Customers,

As you may know, Apple is launching iOS 18 on September 16th, which introduces significant changes to how iPhone parts are authenticated and configured following repairs. This new update may affect how the iPhone recognizes replaced parts, including screens, sensors, and other components, even if they are genuine Apple parts or high-quality alternatives. Here is what you need to know:

What This Means for Your Device:

1. Functionality Remains Unchanged: If you have had your device repaired with us, please rest assured that all parts installed are high-quality and thoroughly tested. The functionality of your device will remain unaffected by the iOS 18 update in terms of performance and usability.

2. Potential Notifications After Updating: Following the iOS 18 update, some customers may receive notifications or alerts indicating that a part is “not genuine” or “not functioning correctly.” These notifications are part of Apple’s new system to encourage the use of only parts sourced directly from them, despite the fact that many independent repair shops, including ours, use high-quality and fully compatible parts.

3. Scare Tactics and Control: We believe these notifications are a scare tactic designed to steer customers away from independent repair services. Our parts have always met or exceeded industry standards. Unfortunately, Apple is now creating barriers for independent repair providers, pushing users to only use their overpriced services.

Our Recommendation:

• Delay Updating to iOS 18: If you have recently had your screen or other parts replaced, we advise you to delay upgrading to iOS 18 until we have more information about how this update affects repairs. Our team is closely monitoring the situation and will provide any necessary updates.

• Understanding Your Rights: Your device belongs to you, and you have the right to choose who repairs it. Apple’s software update should not dictate or limit these choices. The recent changes in iOS 18 are part of a broader strategy to control the repair market, and we believe in being transparent about these tactics.

No Liability for Apple’s Software Changes:

By choosing our repair services, you understand that we use high-quality parts that are compatible with your device and have been tested for performance and durability. We cannot be held liable for any software updates or changes made by Apple that result in notifications or alterations to the way your device functions post-repair.

Should you experience any issues or have concerns regarding your repair after the iOS 18 update, please do not hesitate to contact us. We are committed to providing you with the best possible service and support.

Thank you for your continued trust in our repair services. We will keep you informed as this situation evolves.

Sincerely,
Austin Cell